An Offshore Application Maintenance Case Study
Offering an enduring support and offshore maintenance program to Business Critical Trading applications at a leading software solution provider company-
The Client
Our client is a USA based software solution provider company, which offers a global collaborative trade, workflow and risk management solutions to coffee and cocoa trade participants.
This company offers a fully integrated system, which provides electronic procurement solution with the ability to hold public and make them prone for private purchase and sell, enhanced trade and risk management, real time inter / intra company collaboration capabilities with the help of their three integrated solutions i.e.
- Trade Connect (TC),
- Trade Lifecycle Management (TLM)
- Inter Commercial Markets (ICM)
The Challenges
These applications were J2EE based and fully under control of customer’s onshore facilities, which were responsible for its maintenance and support. The client was looking for an enhancement in the process and effective diminishing of cost. Therefore, Binary semantics was invited with a cost-effective solution model.
The Solution
Binary’s special money-spinning Offshore Development Centre (ODC) model and leveraging of its Application Development and Maintenance (ADM) proficiency prepared an outsourcing plan that was mend to divide the complete project into four main measurable phases for better project roll out and visible results, which are-
- Knowledge transfer phase
- Execution plan phase
- ODC establishment phase
- Sustenance phase
The Benefits
Application maintenance service offered by Binary enabled the client company to shed its entire burden and concentrate on its core business. Some of the key outlined benefits of the services are following:
- Dedicated offshore facility
- Real-time tracking, analysis and bug fixing
- Cost effective maintenance and bespoke enhancements
- Seamless communication and data link
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